Section 7: Mediation and Confrontation
One of the best parts of being a residential campus is that we have students from all different backgrounds and parts of the globe living together to form amazing communities within the residence halls. However, even with all the different experiences our residents bring with them, there is the potential that life at Cornell may be very different than what they are familiar with back home. And in some cases students are facing new situations that they've never experienced before. Inevitably, as students meet new people and are exposed to new things they will be faced with varying types and levels of conflict at some point. Part of your job as a resident assistant (RA) is to help students navigate these conflicts that arise and work with them as they try to determine the best resolution.
- Section 7.1: Listening and Helping Skills
- Section 7.2: Dealing with Confrontation
- Section 7.3: Mediation
- Section 7.4: Roommate Agreements