Section 6.7: Lockouts

Residents can occasionally become locked out of their rooms for a variety of reasons.  If a resident approaches you asking to be let back into their room please follow the steps below:

• Please be sure to let the student knows there is a charge for lockouts that will be added to their student account.  Under no circumstances should you collect money for this charge. *
• Verify the student’s identity and room assignment (this may require you to check their ID and the hall roster)
• Proceed to get the building’s master key
• When you arrive at the room be sure to knock and announce yourself as an RA.
• Once you’ve verified the room is empty unlock the door
• Ask the resident to find and show you their key to ensure they have it
• If the resident has lost their key make sure to notify them of the key replacement  policy and inform your ADRL as soon as possible
• Return the master key to the RA office
• Note the student’s name and ID number on the lock-out sheet so they can be charged appropriately at the end of each block. 

 * There is a grace period during Block One where a student's first lockout will be completed free of charge.  Any subsequent lockouts, or if the person's first lockout occurs after Block 1 ends, will be billed regardless of circumstance.