Information Technology
Cornell College Information Technology (IT) supports the computer and telecommunications needs for the college.
If you have any questions or need help with any technical services, please contact us at the Information Technology Help Desk at extension 4357 or submit a help desk ticket and our staff will assist you as soon as possible.
Need to stop by our office? You can find us in Hansen House on First Avenue (near the northeast corner of campus) Our office is staffed from 8 a.m. - 4:30 p.m. on weekdays. Please submit a help desk ticket during off hours and we will get back to you as soon as we're available. You can also review our after hours services and alert process.
Curious about our response time? Check out our help desk stats (requires Cornell College login credentials).
Frequently used information
- Reset or change your password
- Learn how students can connect to Cornell's wireless network
- Learn how to enroll in two-factor authentication (2FA)
- Test your two-factor authentication
- Zoom user instructions
- Access Cornell College’s Citrix remote software storefront
- Instructions for setting your passwords at Cornell College
- View your monthly printer/copier usage
- Connect from home instructions for faculty and staff
- Learn how to access Guest/Vendor WiFi
Computer Lab Support
The IT department maintains three general use labs and six curriculum specific labs.
After Hours Services
The Office of Information Technology recognizes that Cornell College technology resources are critical for many campus activities and has taken steps to maximize availability of critical resources both during and after normal business hours.
These resources include:
- Cornell’s email system
- Internet access
- Cornell’s web site
- Cornell’s phone system
- Network applications and home directories
- Cornell's LMS (Moodle)
- Cornell's primary administrative system
- Campus-wide network printing
If one of these services is unavailable to the campus, reasonable efforts will be made to restore these services in a timely manner. Individual issues will be handled the next business day.
If you believe a critical resource is nonfunctional, contact Campus Safety at 319-895-4299 (or extension 4299 from an on-campus phone). They will ask questions to help determine whether to notify an on-call IT staff member. If the issue does not match after-hours support criteria, the caller will be advised to enter a work order for service to be addressed the following business day.