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Telephone and Voicemail Guide
DIVISION OF INFORMATION TECHNOLOGY
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All residence hall rooms have a telephone connection for making local calls. Each student needs to provide their own long distance access. Due to the lower rates of calling cards and cell phones, it is more cost effective to use than standard long distance plans. Calling cards are the best option because of their reliability and are available at the Cornell bookstore and several local businesses.
Voicemail is provided to all students. Your voicemail mailbox will be set up when you arrive on campus, but you will need to record your greeting. Remember, students are required to provide their own telephone handset.
Below are instructions to assist you in effectively utilizing your telephone, voicemail, and telecommunication services.
 Calling Procedures
Emergency and Safety
Long Distance
Your Voicemail
Reporting Errors
Frequently Asked Questions
Important Final Information
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CALLING PROCEDURES |
How to Make an On-Campus Call
To make an on-campus call, simply dial the four-digit extension number you would like to call.
How to Make a Local Call (Mt Vernon, Cedar Rapids, Lisbon, Marion and Hiawatha)
To make a call that is local:
1. Press "9" to get an outside line.
2. Press the seven-digit phone number you would like to call.
How to Make a Calling Card Call
To make a call using a calling card, review the directions on the back of your card. Each long distance calling card has different instructions. Contact your long distance calling card company for more information. This applies for International calls as well.
How to Send a Fax
To send a document, follow the same directions as if making a local, long distance or international call (see above). |
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EMERGENCY AND SAFETY |
Important Emergency Numbers:
Ambulance 9 + 911
Fire 9 + 911
Police - EMERGENCY 9 + 911
Police, Mt. Vernon - Non-emergency 9 + 895-6141
Residence Life (DAY) 4113
Security, 24 hours DAY/NIGHT 333
Other Important Emergency Numbers:
Chaplain - Catherine Quehl-Engel 4402
Dean of Students - John Harp 4234
Director of Counseling Services - Brenda Lovstuen 4292
For emergency counseling, call:
Abbe Mental Health Center 9 + 398-3562
Foundation II Crisis Line 9 + 362-2174
To Report an Emergency:
When you make an emergency call, stay as calm as possible and provide as much information to the emergency dispatchers as possible.
Life-threatening situations (Fire, unconscious, broken bones, bleeding, effected by drugs, alcohol)
- DAY or NIGHT - Call 9 + 911.
- Give the dispatcher the town we are located in (Mt. Vernon), the building or residence hall where the life-threatening situation is occurring, and the floor and room number (if known) where this is occurring.
Non life-threatening situations (flu, fever, sick)
- During the DAY or NIGHT - Call the Assistant Director (AD) for your residence hall or your Resident Assistant (RA).
Campus Security 333 Non-emergency Situation
- Sometimes the Security Cell Phone can't be reached because of the officer's location. If so, try again in three to five minutes. If this is an emergency, press 9-911.
Location of RA Office and Residence Hall Telephones
Bowman Carter Lobby - 5500
Dows Lobby - 5700
Merner Lobby - 5100
Olin Lobby - 5148
Pauley / Rorem Lobby - 5400
Pfeiffer Lobby - 5899
Rood Lobby - 5200
Tarr Lobby-5600
Merner Hall Office - 5381
Olin Hall Office - 5148
Pauley / Rorem Office- 4983
Pfeiffer Hall Office - 5661
Location of Outdoor Safety Telephones
The campus now has nine campus security telephones. These can be used for on campus and local calls. Most of these phones have "blue lights" which come on at night to make locating them easier.
Commons - (blue light) Located on the circle drive at front entrance doors.
Norton Geology - (blue light) Located along the sidewalk just before you enter the parking lot for the Norton Geology building. Rood House - (blue light) Located on left front entrance (if looking at front of house).
Building & Grounds (B&G) - (blue light) Located on right hand side of path going south from turning off College Blvd and before reaching first student parking lot.
West Science - Located on the left wall of the outside entrance. This phone DOES NOT have a blue light.
Olin and Pauley/Rorem - (blue light) above an enclosed, press-pad only phone. At end of Olin parking lot and is diagonal from Pauley/Rorem.
Sports Center - (blue lights) Located in the parking lot of the Sports Center. There are two phones. One is located on the east end of the lot and the other is located at the west end of the lot.
To use these phones, open the enclosed case. Press the "On" button to hear a dial tone. There are three ways to call:
1. If you want to report an emergency, press 9 + 911.
2. If you want to reach Campus Security, press the red button.
3. Press the 4-digit extension for campus calls.
Location of Outdoor Residence Hall Telephones
The campus also has outdoor telephones at each of the residence halls. They are located:
Dows - North entrance
Merner - East entrance between double doors
Olin - North entrance
Pauley/Rorem - North entrance between two buildings
Pfeiffer - Main entrance
Tarr - North entrance
King Chapel - Southeast, ground floor entrance
Rood House- Left front entrance
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LONG DISTANCE |
All students need to provide their own long distance access! Due to the lower rates of calling cards and cell phones, they are much more cost effective to use than if Cornell was to provide long distance for you. Calling cards are the best option because of their reliability and are available at the Cornell bookstore and several local businesses. Due to Cornell's location, many brands of cell phones do not receive a reliable signal on campus. The three providers that we have found provide the best reception are US Cellular, Verizon Wireles, and Nextel, but even they have trouble getting a signal in several campus buildings including some residence halls.
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YOUR VOICEMAIL BOX |
How to Set up Your Voicemail Box (with two or more in a room)
1. First determine which voicemail box is yours by dialing your extension from your room.
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Once you have determined your voicemail box number, dial 7000.
3. When you hear the recording, "Thank you for calling Cornell College…" press 9 + your personal extension. Please listen to your mailbox first before you attempt to record your voices.
4. Record your first and last name. Press * when you are done. You will hear your name being played back. Press 2 to accept the recording without any changes or press 1 to re-record your message.
5. Enter the first three digits of your last name at the prompt via the phone pad. You will then be asked if you want to change them. Press 2 for no. The system will then ask if you want to be included in the directory. Press 2 for no.
6. You will be prompted to record a personal greeting. When finished, press *. Your message will be played back. Press 2 to accept your message without any changes or press 1 to rerecord your personal greeting.
7. The system will ask you if you'd like to set a personal security code. Press 1 for yes. Enter your personal security code (between 3-10 digits). Press * when complete. You will be asked to re-enter your security code. Press * when completed.
8. You will be asked to verify that you are satisfied with the current set up. If you are, press 1 (you MUST complete this last step or you'll have to go back and do it all over again). Hang up the telephone.
Single Voicemail Setup
1. Press 7900.
2. Follow the prompts and remember, '1' for yes and '2' for no.
Suggested Greetings for Your Personal Message
"Hi. This is (your name here). I'm either on the phone or away from my room but if you'll leave a message I'll return your call as soon as possible. Thanks for calling."--Or--"Hi. You've reached (your name here) and I'm not in right now. Please leave a message and I'll return your call as soon as possible."
Remember, your greeting gives a first impression to new callers and reflects who you are.
Receiving Voicemail Messages
(NOTE: Rooms with more than one student WILL NOT have a message notification. You must remember to check your voicemail regularly.)
1. Press 7000.
2. Enter 9 + your mailbox number.
3. Enter your security code.
4. Press 1 to listen to new and old messages.
Retrieving Voicemail from Off Campus.
1. Press 895-4004.
2. When the greeting begins, enter 9 + your extension.
3. Enter your security code.
(NOTE: Once a message is reviewed, it will be transferred to an "old message" which will be saved for two days. An "archived message" will be saved for 30 days.)
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REPORTING VOICEMAIL AND TELEPHONE PROBLEMS |
If you don't understand a procedure or your telephone is not working properly, report the incident to Information Technology Law Hall 312.
Cornell College Information Technology
312 Law Hall
895-4357 |
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FREQUENTLY ASKED QUESTIONS |
Will my voicemail box follow me if I move?
If you move, you must complete paperwork from Residence Life before your voicemail box can be updated. When you move, you will receive a new voicemail box number that phone services will assign.
Where can I get a phone?
You must provide your own phone or replace a phone as needed.
I can't set up my voicemail box. Where can I go for help?
If, after following the directions on this web page about how to set up your voicemail box, you still can't complete it correctly, Phone Services at 4357 or stop by the office at Law Hall 312.
Are there any quick actions I can take to delete a message or forward a message once I've listened to it?
The following are "Quick Message Actions" you can perform to do various things with your message. Perform these actions immediately during or after you've listened to the message:
- Press 34 - to reply
- Press 35 - to check the next message
- Press 36 - to delete the message
- Press 37 - to archive the message for 30 days
- Press 38 - to hear when the message was sent
- Press 39 - to redirect the message
- Press 30 - to save the message as new (works with new, not archived, messages)
- Press 3# - to repeat the message
- Press * - to skip over a voicemail greeting and record a message.
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IMPORTANT FINAL INFORMATION |
Never give out confidential information such as credit card numbers or your social security number.
Your telephone is your responsibility. While Cornell College provides service to the jack in your room, you are responsible for any repairs or maintenance to your telephone.
If you feel you have been a victim of phone fraud, contact Phone Services immediately.
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