Product Enhancement Requests

The following is a list of requested product enhancements to the SunGard Self Service portal and their status from the Cornell user base.

Completed:

• The need to accurately search for a course that meets specific gen ed requirements.  Go to solution
• The ability to find a student's Advisor. Go to solution
• The ability to make the Self Service fonts larger. Go to solution
• The ability to email students and advisees from Self Service.
• The ability to select the My Advisees link and get a list of my advisees.
• Straighten out the photo of South Hall, trees, students on the front of the Self-Service page.
• The ability to list students by majors and minors (include graduation year). Go to report
• In the section search, increase the default for the number of courses displayed to a higher number.  Having the list of courses default to 10 items listed and having the default restored on subsequent searches is an inconvenience.

In Progress:

• Shared Access - The functionality that allows students to share grades and financial information with parents/guardians.

Other items in order of being received

• We need a "No prerequisites" filter which would find courses suitable for first year students.  These are the courses that were marked with an asterisk in previous term tables.
• One problematic feature is that the year can change merely by "mousing over" a different year.  The class enrollment listing should default to the current year, and should only change year by clicking on a different year.  The trouble with mousing over a year is that it's really, really easy to inadvertently switch years, and then I'm suddenly looking at the wrong class data.
• When you are looking at the unofficial transcripts of current advisees, the courses do not have the gen ed designations listed, so it is not possible to advise a student in terms of what gen ed requirements they have completed and which still need to be completed.
• On lists of advisees, I would like to be able to see what class they are part of. Or to be able to search for advisees who are to graduate in a given year. I regularly send different emails to first-year, second-year, etc. advisees, but can’t sort them this way in the current system.

Solutions:

The need to accurately search for a course that meets specific gen ed requirements.

1. This item has been addressed by the addition of the predefined searches on the section search page.  A request for product enhancement has been made.

1. While logged into self service you should now see an External Resources tab, click it.
2. Select Advisor lookup on the second level navigation.
3. Log into the secured site using your network username and password.
4. Enter the search criteria.
5. Select the Lookup Advisor button.

The ability to make the Self Service fonts larger. This issue can be addressed with functionality built into most standard browsers

Internet Explorer 8 (IE8):

1. Select the View menu
2. Select Zoom
3. Select the desired size that you wish to view the web page at. (You can accomplish the same thing by a hotkey combination.  Hold down the Ctrl key and press the  + or - keys)
4. This setting will remain until you set it back or change it to another size.

Mozilla Firefox

1. Select the View menu
2. Select Zoom
3. Select Zoom In (You can accomplish the same thing by a hotkey combination.  Hold down the Ctrl key and press the  + or - keys)
4. This setting will remain until you set it back or change it to another size.

Safari

1. Select the View menu
2. Select Zoom In or Zoom Out (You can accomplish the same thing by a hotkey combination.  Hold down the open-Apple key and press the  + or - keys)

In order to increase the size that a page prints out, you need make the adjustment in the print preview screen.

1. Select the File menu
2. Select Print Preview
3. Change the Scale drop down from Shrink To Fit to the appropriate viewing size.
4. In many cases this will cause in increase in the number of pages used to print the document.