Student Telephone

We have recently installed a new campus voice-over-IP (VoIP) phone system.  Although we find that most students do not use our phone system, students do have the option of connecting a standard analog phone to the campus system.  To do so, students are required to purchase a VoIP to analog converter which is available at the Office of Information Technology.  Convertors will cost $50 and will require 1-3 business days to configure. Begin the purchase and setup process.

  1. General Information
  2. Long Distance
  3. Reporting Telephone Problems
  4. Important Final Information

General Information

How to Make an On-Campus Call

To make an on-campus call, pick up your phone and press the four-digit extension number you would like to call.

How to Make a Local Call

Mt Vernon, Cedar Rapids, Lisbon, Marion and Hiawatha

To make a call that is local:
1. Press "9" to get an outside line.
2. Press the seven-digit phone number you would like to call.

How to Make a Call Using a Calling Card

To make a call using a calling card, review the directions on the back of your card. Each long distance calling card has different instructions. Contact your long distance calling card company for more information.

 


Long Distance

All students need to provide their own long distance access! Due to the lower rates of calling cards and cell phones, they are much more cost effective to use than if Cornell was to provide long distance for you. Calling cards are the best option because of their reliability and are available at the Cornell bookstore and several local businesses. Due to Cornell's location, many brands of cell phones do not receive a reliable signal on campus. The three providers that we have found provide the best reception are Verizon, US Cellular and iWireless, but even they have trouble getting a signal in some campus buildings.

 


Reporting Telephone Problems

If you don't understand a procedure or your telephone is not working properly, you can report the incident to Information technology by entering a work-order via http://www.cornellcollege.edu/information-technology/workorders

 


Important Final Information

Never give out confidential information such as credit card numbers or your social security number.

Your telephone is your responsibility. While Cornell College provides service to the jack in your room, you are responsible for any repairs or maintenance to your telephone.

If you feel you have been a victim of phone fraud, contact Phone Services immediately.