After Hours ServicesInformation Technology recognizes that certain technology resources are needed beyond normal working hours. We have taken steps to provide service beyond normal business hours for the following resource areas:
- Cornell’s e-mail system
- Internet access
- Cornell’s Web site
- Cornell’s telephone system
- Network applications and home directories
- Cornell's LMS - Moodle
- Cornell's Primary Administrative System
If one of these services is unavailable, reasonable efforts will be made to restore these services in a timely manner. If these seven resources are available it means that the core network infrastructure is functioning. All other issues including secondary resources, individual issues or single building problems will be handled the next business day.
The process that you should follow when reporting outages is to contact Campus Safety at extension 4299. They will ask a few questions to help determine if your report fits one of the above categories before placing a call to an on-call IT staff person. If it does not, the caller will be advised to enter a work order for service to be addressed the following business day.